As a system increases in inevitable complexity, it becomes impossible for a single operator to have a clear, unambiguous understanding of what's happening in the system. Understanding the system requires a joint effort between teammates and technology. Often, we are too focused on the single operator experience to improve this. In this talk, we will uncover how communication patterns in organizations can reveal how systems actually work in practice, vs how we think they work in theory -- and use this knowledge to improve the resilience of our systems.
Speaker
Nora Jones
Founder and CEO @jeli_io, Founder of Learning From Incidents (LFI) Online Community and Conference
Nora is the founder and CEO of Jeli. She is a dedicated and driven technology leader and software engineer with a passion for the intersection between how people and software work in practice in distributed systems. In November 2017 she keynoted at AWS re:Invent to share her experiences helping organizations large and small reach crucial availability with an audience of ~40,000 people, helping kick off the Chaos Engineering movement we see today. She created and founded the www.learningfromincidents.io movement to develop and open-source cross-organization learnings and analysis from reliability incidents across various organizations, and the business impacts of doing so.
Find Nora Jones at:
Date
Tuesday Oct 3 / 01:35PM PDT ( 50 minutes )
Location
Ballroom BC
