Speaker: Courtney Nash
She / her / hers
Co-founder @The VOID, Previously @Verica, @Holloway, @Fastly, @O’Reilly Media, @Microsoft, & @Amazon
Courtney Nash is the Co-founder The VOID. Her research focuses on system safety and failures in complex sociotechnical systems. An erstwhile cognitive neuroscientist, she has always been fascinated by how people learn, and the ways memory influences how they solve problems. Over the past two decades, she has held a variety of editorial, program management, research, and management roles at Verica, Holloway, Fastly, O’Reilly Media, Microsoft, and Amazon.
Find Courtney Nash at:
Training
The Incident Lab: Responding to and Learning From Production Failures
Your organization likely has a process for incidents. You have alerting, runbooks, an on-call rotation, and some version of a post-incident review. And you probably still have the nagging sense that you keep learning the same lessons, or not learning them at all.
