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The Human Toll of Incidents & Ways To Mitigate It
Abstract
Have you ever wondered what it's like to respond to a significant incident? Walk through an hour by hour reconstruction of an incident response or two, focusing on what it was like to be "in the room" and the human response to the incidents. Learn about some actions that could help you while you respond to the next outage, as well as changes you can drive to make incident response more considerate of the humans involved.
Speaker
Kyle Lexmond
Production Engineer @Meta, Previously @AWS and @Twitter
Kyle is an almost-SWE who learned about Site Reliability Engineering in passing conversation during university, changing the course of his career. Having worked at big names (Twitter, Amazon, Facebook) and small (CBSA, Kik), he enjoys working on building optimized and efficient systems that break less often after he touches them. He currently lives in Seattle with a partner and an adorable dog. (Yes, he has pictures.)
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